Saga is known to cater to the market of drivers above 50 years. You ask why? They say that drivers over 50 makes lesser claims when compared to those under 50. This is shown in their premium collected, they offer low prices at quality cover.
Saga offers applications online and first timers can avail discount and no charges for the first year of monthly direct debit of payments. Discounts are given only to premiums of £100 plus.
Saga Motor Insurance has three types of policies namely third party only, third party fire and theft and comprehensive cover.
Benefits
There is a wide range of benefits in the comprehensive cover which includes:
Replacement car is available after accident for 14 days if car is being repaired by approved repairers.
- European cover for no extra cost and the period if unlimited
- No claims discount is protected
- Emergency 'any driver' cover which allows anyone with a full license to drive the car in the event of a motor emergency. This is available only if the policyholder accompanies the driver.
- Get you home cover – This is towards hotel and travel expenses incurred as a result of the accident to the policyholders and the occupants of the vehicle.
- Personal belongings Cover up to £1000 towards damage or theft of personal belonging. This amount is increased in month of December festival season.
- Variable excess levels – if you pay more towards each claim you can reduce the premium costs.
Claims
The claims process is fast, simple and easy. Lines are open all round the clock all the 7 days of the week. There is no form filling and no written estimates required.
Customer satisfaction
Sage has earned the best customer satisfaction reports in the survey conducted in October 2006.
Website
Saga’s website gives information about online quotes, applications and all information required about the three standard covers on offer.
With regard to helping the customers with riding safety the website also offers safe riding tips. There about 10 driving tips. The website also has RoSPA guide on riding safety.
Contact
There are UK based call centres with toll free numbers from Mondays to Fridays and they also work on weekends for a limited time.
Caravan Insurance
Saga also offers caravan insurance to its policyholders. There are two levels of cover namely gold and silver and the best customer care given by
Saga.
Other Products
Saga caters to the above 50 market with other insurance products like travel, health cash plan, accident benefit, breakdown cover, pet, van, home and business insurance apart from
Saga Motor Insurance.
Customer is the king and a satisfied customer is sure reward to Saga.
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