The FOS provides independent advice in settling disputes between customers and insurance companies on issues such as rejected claims. Every year the FOS deals with thousands of
Motor Insurance claim complaints.
Before you approach to the
FOS, you must make sure that the claim is fully dealt by the insurer. Once the company has sent you in writing a final response to your complaint, but you are not satisfied with the response or the company has sent no response after eight weeks, you may approach the
Financial Ombudsman Service to arbitrate.
